TERMS & CONDITIONS
Welcome to The Karma Candle Company. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. About Us
The Karma Candle Company is a UK-based small business creating and selling candles, home fragrance and wellbeing products.
2. Products
All of our products are described as accurately as possible. As many items are handmade, slight variations in colour, appearance and scent may occur and are part of the natural character of our products.
3. Prices & Payment
All prices are shown in GBP and include VAT where applicable. Payment must be made in full at the time of ordering. We reserve the right to change prices at any time.
4. Orders
Once an order is placed, you will receive an order confirmation by email. We reserve the right to refuse or cancel any order if necessary.
5. Delivery
We aim to dispatch orders within the stated timeframe. Delivery times are estimates and may vary. We are not responsible for delays caused by postal services or events beyond our control.
6. Returns & Refunds
Due to the nature of our products, we cannot accept returns of used items. If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographs so we can resolve the issue.
Custom-made or personalised items are non-refundable unless faulty.
7. Candle & Product Safety
All candles and wax products must be used according to the safety instructions provided. Never leave a burning candle unattended. The Karma Candle Company is not responsible for misuse of products.
Our essential oil and crystal products are intended for wellbeing and relaxation only and are not a substitute for medical advice or treatment.
8. Allergies & Sensitivities
Please read ingredient information carefully. We cannot be held responsible for allergic reactions or sensitivities. Always perform a patch test where relevant.
9. Intellectual Property
All content, images, branding and text on this website are the property of The Karma Candle Company and may not be used without permission.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy and will never be shared without consent.
11. Changes to These Terms
We reserve the right to update these terms at any time. The latest version will always be available on our website.
12. Contact
If you have any questions about these Terms & Conditions, please contact us at:
Email: thekarmacandleco@gmail.com
PRIVACY POLICY
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The Karma Candle Company is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you use our website or make a purchase.
1. Information We Collect
We may collect the following information:
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Name
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Email address
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Postal address
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Phone number
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Payment details (processed securely by our payment provider)
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Order history
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Any information you provide when contacting us
2. How We Use Your Information
Your information is used to:
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Process and deliver your orders
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Communicate with you about your purchases
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Respond to enquiries
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Improve our website and services
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Send marketing emails (only if you have chosen to receive them)
3. Sharing Your Information
We will never sell or rent your personal information. We only share data with trusted third parties such as:
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Payment processors
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Delivery services
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Website and email service providers
These companies only receive the information necessary to perform their services.
4. Marketing
If you subscribe to our mailing list, you may receive updates, offers and news from The Karma Candle Company. You can unsubscribe at any time using the link in our emails.
5. Data Security
We take appropriate steps to protect your personal information and store it securely. While no system is completely secure, we work to ensure your data is protected.
6. Your Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request corrections
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Request deletion
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Withdraw consent for marketing at any time
To exercise these rights, please contact us.
7. Cookies
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
The Karma Candle Company
Email: thekarmacandleco@gmail.com
COOKIE POLICY
This website uses cookies to improve your browsing experience and help us understand how our site is used.
Cookies are small text files stored on your device when you visit a website. They allow the site to function properly and remember your preferences.
How We Use Cookies
We use cookies to:
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Ensure the website works correctly
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Analyse website traffic and performance
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Improve user experience
Some cookies are essential for the site to operate, while others help us understand how visitors use our website.
Managing Cookies
You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of this website.
By continuing to use our website, you consent to our use of cookies in accordance with this policy.
If you have any questions about our Cookie Policy, please contact us at:
Email: thekarmacandleco@gmail.com