RETURNS & REFUNDS

We want you to be completely happy with your purchase from The Karma Candle Company.

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Returns

Due to the nature of our products (candles, wax melts, skincare and wellbeing items), we are unable to accept returns of used or opened items for hygiene and safety reasons.

If you change your mind, unused and unopened items may be returned within 14 days of delivery. You are responsible for return postage costs unless the item is faulty.

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Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photographs

We will offer a replacement or refund as appropriate.

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Custom & Personalised Items

Custom-made or personalised items cannot be refunded unless they are faulty.

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Refunds

Once your return is received and inspected, we will process your refund to your original payment method within 7 working days.

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Contact

For all returns and refund enquiries, please contact:

The Karma Candle Company
Email: thekarmacandleco@gmail.com